Fig. 1 Located on the roof console: Emergency Call Service button (behind a
button cover) and indicator light.
Fig. 2 Located on the roof console: Emergency Call Service button.
Fig. 3 In the overhead console: Controls for the information call and
roadside assistance call.
Information call.
Roadside assistance call.
The control in the roof console → fig. 1 , → fig. 2 , → fig. 3 can be used for voice services and the Emergency Call Service, depending on the vehicle equipment and country of use. If the Emergency Call Service is available in the service portfolio for the vehicle, the Emergency Call Service is activated for a limited time as standard. The required connection is produced by a control module installed by the manufacturer.
Please note the additional information on mobile online services
The indicator light → fig. 1 (arrow) is located in the control panel. The indicator light comes on in different colors and light patterns depending on the vehicle operating status of the Emergency Call Service:
The indicator
light does not come on: the Emergency Call Service is deactivated or not
available.
The red warning light flashes
after the ignition is switched on: System error. The Emergency Call Service is
deactivated.
The red indicator light comes on
and remains on: system error. The Emergency Call Service is limited or not
available.
The green indicator light comes
on: The Emergency Call Service is available and the vehicle system is ready for
use.
The indicator light blinks green:
there is a call in progress.
Information call
Roadside assistance call
Emergency Call Service
WARNING
The following conditions may restrict or prevent a manual or automatic emergency call:
Triggering an emergency call manually
The emergency call will be triggered and a voice call will be made to the Volkswagen emergency call center.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
Only press the emergency call button in an emergency → fig. 2 .
Automatic emergency call
The automatic emergency call is only triggered when the ignition is on.
A connection to the Volkswagen emergency call center is automatically established in the following situations:
The automatic emergency call cannot be stopped by pressing the emergency call button→ fig. 2 .
If questions from the Volkswagen emergency call center are not answered, rescue operations will be initiated automatically.
Integrated battery
The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery is disconnected or faulty.
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Data transmission
The available data will be sent to the Volkswagen emergency call center during an emergency call to determine what rescue measures are needed.
The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as required for the Emergency Call Service to function are available. The vehicle cannot be tracked on a continuous basis.
The emergency call data is only processed to ensure the proper function of the Emergency Call Service. The emergency call data is automatically deleted by the system 13 hours after the emergency call is triggered.
The following data will be sent:
You can request to view and delete the data that is sent by contacting the Volkswagen emergency call center.
Depending on the vehicle equipment and country, data transmission may be influenced by your privacy settings . The functionality of the voice services and the Emergency Call Service can only be ensured if data transmission is fully enabled.
The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.
Routing to the Statutory eCall Emergency System
In some situations, the Emergency Call Service is limited or not carried out. If the legally requirede Call Emergency System is available in the vehicle, a voice connection will be established with a local emergency service center if possible. In this case, available data will be sent to the local emergency center during an emergency call to determine what rescue measures are needed .
Troubleshooting
Emergency
Call Service malfunction
The red indicator light in the emergency call button comes on and remains on
. The message
Error: Emergency
call function. Service vehicle may also be displayed in the instrument cluster.
There is a system error with the Emergency Call Service. You may not be able to make an emergency call.
Emergency
Call Service limited
The red indicator light in the emergency call button comes on and remains on
. The message
Emergency call
function limited. Service vehicle may also be displayed in the instrument
cluster.
The Emergency Call Service function has restricted availability. For example, you cannot make a voice connection to the Volkswagen emergency call center.
Controls are responding differently than expected
Moisture, dirt and grease may limit the functioning of the controls.
Fig. 1 In the roof console: Control for the legally required eCall Emergency
System (behind the button cover) and indicator light.
Fig. 2 In the roof console: Button for legally required eCall Emergency
System.
Depending on the country and vehicle equipment, the vehicle may be fitted with an emergency call system. In some countries, the free, legally required eCall Emergency System is activated by default. The controls are located in the roof console.
Using the emergency call system, assistance can be organized as quickly as possible in dangerous situations. A call will be made to a local emergency service center. The call center agent will communicate in the language of the country where the vehicle is located. In addition, legally mandated data relevant to the emergency call, such as the current vehicle location, will be automatically transmitted to the local emergency service center.
The legal basis for data processing for the legally requirede Call Emergency System meets the applicable local laws and regulations, such as EU regulation 2015/758. In addition, please note the information regarding data storage and services (→ Data processing in the vehicle) .
The required connection is produced by a control module installed by the manufacturer. To ensure the system functions correctly after a severe accident, additional components are needed, such as an emergency call microphone, emergency call speaker, and an integrated battery that is separate from the vehicle electrical system.
Indicator light for the statutory eCall Emergency System
The indicator light → fig. 1 (arrow) is located in the control panel. The indicator light comes on in different colors and light patterns depending on the vehicle system status:
The indicator
light does not light up: The emergency call function is not available.
Warning light blinks red after
the ignition is switched on: emergency call is deactivated.
The red indicator light comes on
and remains on: system error. The emergency call function has limited
availability or is not available.
The green indicator light comes
on: The emergency call function is available and the vehicle system is ready for
use.
The indicator light blinks green:
There is an emergency call in progress.
WARNING
The following conditions may restrict or prevent a manual or automatic emergency call:
Triggering an emergency call manually
The emergency call will be triggered and a call will be made to a local emergency dispatch center.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
Only press the emergency call button in an emergency → fig. 2 .
Automatic emergency call
The automatic emergency call is only triggered when the ignition is on.
A connection to the local emergency dispatch center is automatically established in the following situations:
The automatic emergency call cannot be stopped by pressing the emergency call button→ fig. 2 .
If questions from the local emergency dispatch center are not answered, rescue operations will automatically start.
Integrated battery
The integrated battery ensures that the legally required eCall Emergency System will still be available for some time if the 12 V vehicle battery is disconnected or faulty.
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Data transmission
The legally required data will be sent to the local emergency dispatch center during an emergency call to determine the necessary rescue measures.
The data regarding the location of the vehicle is continuously overwritten, so that only the most recent three saved locations as required for the legally required eCall Emergency System to function are available. The vehicle cannot be tracked on a continuous basis.
The emergency call data is only processed to ensure the proper function of the legally requirede Call Emergency System. The emergency call data is automatically deleted by the system 13 hours after the emergency call is triggered.
The following data will be sent:
You can request to view and delete the data that is sent by contacting the local emergency service center.
Installed after-market Infotainment systems may limit the function of the legally requirede Call Emergency System.
Troubleshooting
Malfunction in the legally mandated eCall Emergency System
The red indicator light in the emergency call button comes on and remains on
. The message
Error:
Emergency
call function. Service vehicle may also be displayed in the instrument cluster.
There is a system error with the legally mandated eCall Emergency System. You may not be able to make an emergency call.
Limited
function in the legally mandated eCall Emergency System
The red indicator light in the emergency call button comes on and remains on
. The message
Emergency
call
function limited. Service vehicle may also be displayed in the instrument
cluster.
The legally mandated eCall Emergency System function is only available to a limited extent. For example, you cannot make a voice connection to the local emergency dispatch center.
Beginning midst our that fourth appear above of over, set our won’t beast god god dominion our winged fruit image