Download costs
An Over-the-Air Update is downloaded via the factory-installed control module with ane SIM card and is free of charge. Volkswagen pays the connection charges.
Time of download
The download takes place automatically without a prior notification and is possible even while driving. Once the download has been completed, you will receive notification of a pending Over-the-Air Update.
The download time depends on the network quality, file size and Over-the-Air Update type. It may be the case that the download is interrupted. In this case, the download will resume when the ignition is switched on.
Requirements for software installation
Carrying out software installation of the Over-the-Air Update
Select a time for the Over-the-Air Update during which the vehicle does not need to be driven by you or anyone else.
WARNING
Control units are deactivated and will not be operational for the duration of the software installation. Driving with deactivated or non-functioning control units can lead to accidents and fatal injuries.
Functional limitations during software installation
The control modules, the main computer, functions and displays will not be available during software installation. Do not use the vehicle during this process and do not operate the Infotainment system.
Following the software installation
After the software installation and before activating the vehicle's drive system, read the message regarding completion of the installation in the Infotainment system and instrument cluster. The vehicle will require up to 1 minute to display the status of the Over-the-Air Update.
Troubleshooting
Installation of an Over-the-Air Update has failed
If there was a critical installation error, control modules may no longer function or not function correctly.
Functions and displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen Customer Care.
Can I interrupt the installation of an Over-the-Air Update?
No, this is not possible.
What happens if installation of an Over-the-Air Update is interrupted?
If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be updated and may be damaged by the incomplete installation of the Over-the-Air Update.
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