Volkswagen ID.7: Downloading and installing an Over-the-Air Update

Download costs

An Over-the-Air Update is downloaded via the factory-installed control module with ane SIM card and is free of charge. Volkswagen pays the connection charges.

Time of download

The download takes place automatically without a prior notification and is possible even while driving. Once the download has been completed, you will receive notification of a pending Over-the-Air Update.

The download time depends on the network quality, file size and Over-the-Air Update type. It may be the case that the download is interrupted. In this case, the download will resume when the ignition is switched on.

Requirements for software installation

• The vehicle is parked safely in accordance with legal requirements and local conditions .
• The previous Over-the-Air Updates have been installed.

Carrying out software installation of the Over-the-Air Update

Select a time for the Over-the-Air Update during which the vehicle does not need to be driven by you or anyone else.

WARNING

Control units are deactivated and will not be operational for the duration of the software installation. Driving with deactivated or non-functioning control units can lead to accidents and fatal injuries.

• Carry out the software installation so that other road users are not affected.
• Never operate your vehicle during a software installation.

1. Deactivate the vehicle's drive system and switch on the electronic parking brake.
2. Close the engine hood, trunk lid, all windows and all doors.
3. Confirm the software installation in the Infotainment system.
4. Ensure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.
5. Exit the vehicle, taking all vehicle keys with you.
6. Lock the vehicle.

Functional limitations during software installation

The control modules, the main computer, functions and displays will not be available during software installation. Do not use the vehicle during this process and do not operate the Infotainment system.

• The vehicle's drive system is blocked from being activated by the system.
• The high-voltage battery is not charged.
• The diagnostic connection port is deactivated.
• The anti-theft alarm system is deactivated.
• The SAFELOCK is deactivated.

Following the software installation

After the software installation and before activating the vehicle's drive system, read the message regarding completion of the installation in the Infotainment system and instrument cluster. The vehicle will require up to 1 minute to display the status of the Over-the-Air Update.

• The vehicle's drive system can be activated following the successful software installation.
• If the software installation is unsuccessful: (→ System update) .

Troubleshooting

Installation of an Over-the-Air Update has failed

• If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the Infotainment system or instrument cluster. Take note of corresponding messages and warning notifications.

If there was a critical installation error, control modules may no longer function or not function correctly.

Functions and displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen Customer Care.

Can I interrupt the installation of an Over-the-Air Update?

No, this is not possible.

What happens if installation of an Over-the-Air Update is interrupted?

If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be updated and may be damaged by the incomplete installation of the Over-the-Air Update.

Requirements for an Over-the-Air UpdateSystem function of V2X